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Terms and Conditions That Protect Your Account

When you open an account with tokek 88, you're entering into a clear agreement about how your deposits move, how your winnings are paid, and what happens when…

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tokek 88 Terms and Conditions That Protect Your Account
HELP & ESCALATION

How to Contact Us About Your Account or Terms

We're here to answer questions about these terms, your account rights, or any dispute.

Live Chat Open the chat widget in your account lobby from 09:00 to 23:00 Jakarta time, seven days a week. Our team answers questions about terms, account access, and payment holds.
Email Support Send details about your terms question or account issue to [email protected]. Include your account email and a description of what you need; we reply within 24 hours.
In-Account Message Centre Log into your tokek 88 account and use the message centre to send support a note. All messages are stored in your account history for reference and dispute records.
DATA & SECURITY

How We Handle Your Information and Keep Your Account Safe

Our terms outline how we collect, store and protect your personal data. When you open an account in Bandung, Jakarta or any supported Indonesia city, we ask for your name, email, phone…

Data Encryption

All payment and personal data travels over 256-bit SSL encryption. Your DANA, OVO, GoPay or QRIS details are never stored in plain text on our servers.

Account Verification

Before your first withdrawal, we verify your identity and payment method. This protects you from unauthorised access and ensures only you can receive your winnings.

Password Security

Your password is hashed one-way—we cannot see or recover it. You control access to your account. Enable login alerts in your settings to spot unusual activity.

Cookie & Tracking Consent

We use cookies to keep you logged in and to analyse how you use tokek 88. Accept cookies in your first-visit banner or adjust your browser settings to control them.

Data Retention

We keep transaction logs, account history and support tickets for three years for compliance. You can request data export or deletion by contacting support.

Dispute Resolution Contact

If you have a privacy or terms complaint, write to [email protected] with 'Data Request' or 'Terms Issue' in the subject line. We respond within five business days.

Frequently Asked Questions About Our Terms

Players in Medan and across Indonesia often ask the same questions about account rules, payouts and data. Below are the answers we give most often.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email within two minutes. Check your spam folder if you don't see it. If your account is locked after several wrong attempts, the lock clears after 30 minutes. Contact live chat if you need immediate access.

Yes. Log in, go to Account Settings, then Personal Details. Update your email or phone number and confirm the change via a code we send to your current email. Changes take effect immediately. Your payment methods and withdrawal history stay linked to your updated account.

Deposits via DANA, OVO, GoPay and QRIS start at 10,000 IDR. There is no maximum per deposit, but your total account balance cannot exceed 100,000,000 IDR. If you approach this limit, contact support to discuss your activity or to request a temporary adjustment.

Withdrawals are processed within 24 hours of approval. Once approved, the money reaches your DANA, OVO, GoPay or QRIS account within two minutes in most cases. Bank transfers may take one to three business days depending on your bank's hours.

Yes. Contact our support team via live chat or email and request account closure. We'll freeze your account and any remaining balance within 24 hours. You can request a final withdrawal before closure. Closed accounts cannot be reopened, but you can open a new account later.

Report it immediately via live chat with the transaction date, amount and game name. We'll review the session logs and your device history. If fraud is confirmed, we'll refund the amount and lock your account pending investigation. Unauthorised access is reported to our fraud team within 24 hours.

Your account is for your personal use only. You must meet the age and eligibility requirements under your local jurisdiction—these depend on local law. You cannot share your login with others, use multiple accounts, or attempt to circumvent our terms through third parties.

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